Privacy Policy for The Change Lab

1. Introduction

Welcome to The Change Lab. We are a nonprofit organization operated through our fiscal sponsor, Impact Hub Houston, located in Houston, Texas, USA. We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, programs, and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Demographic Information: Age, gender, location, and other demographic details
• Communication Records: Records of your communications with us, including emails and messages

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent, click patterns
• Device Information: IP address, browser type, operating system
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies

3. How We Collect Information

We collect information through:

• Website Forms: Contact forms, registration forms, and surveys
• Account Registration: When you create an account with us
• Email and Communications: When you contact us or subscribe to our newsletter
• Website Analytics: Tools like Google Analytics to understand website usage
• Cookies: Small files stored on your device to improve your experience
• Third-Party Services: Information from our service providers and partners

4. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide our programs, services, and support
• Communication: To respond to inquiries, send updates, and share information about our programs
• Newsletter and Marketing: To send you our newsletter and information about our initiatives (with your consent)
• Program Improvement: To improve our services and develop new programs
• Analytics: To understand how visitors use our website and improve user experience
• Compliance: To comply with legal obligations and protect our rights
• Fundraising: To process donations and manage donor relationships

5. How We Share Your Information

We may share your information with:

5.1 Fiscal Sponsor

• Impact Hub Houston: As our fiscal sponsor, Impact Hub Houston may have access to certain financial and administrative information

5.2 Service Providers

We work with trusted third-party service providers, including:

• Website Analytics: Providers like Google Analytics to analyze website traffic
• Newsletter Services: Email marketing platforms to send newsletters and updates
• Payment Processors: Secure payment processors to handle donations and payments
• Cloud Storage: Providers that host our data and systems

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and policies

5.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your information, including:

• Secure data transmission (SSL/TLS encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure storage systems

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at hello@changelab.net.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve website functionality
• Deliver relevant content

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

12. International Users

Our services are primarily intended for users in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes (where appropriate)

Your continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: